There is a rolling 7 day refund guarantee for the latest payment of a user's subscription.
This means that for any reason you can get your most recent payment refunded in full for any reason providing it is requested in the manner mentioned below.
All that we ask for refunds is that they be requested at support, do not go to the payment processor and file a complaint / dispute or claim as that will result in needless delays and ultimately could result in the refund being held.
All refunds will be handled as quickly as possible providing no spurious disputes or claims are filed at the payment processor. If a dispute is raised at the payment provider it must be closed before a refund is issued, when the dispute is closed (providing it is not raised to a claim) the refund will be issued. If a dispute is raised to a claim it will be defended against to prevent abuse of the claims process.
If you receive a refund for any payment and do not wish to be charged again you should cancel your subscription. It is your responsibility to cancel your subscription via your Paypal recurring payments page. Multiple refunds will not be given for the same account if the reason for subsequent refunds (i.e after the first refund) is because you simply did not cancel the subscription with Paypal a refund will not be given.
Refunds are usually processed the day that they are requested and all that is necessary is to send an email or support ticket via the members area. The quickest way to ensure a speedy refund without incident and unnecessary delays is to just get in touch.
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